Returns and Refunds
30 Day Money Back Guarantee
We offer a 30-day money-back guarantee on all Aurovex products. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund.
Eligibility
Within 30 days of delivery
In its original packaging (or equivalent protective packaging)
Not excessively damaged from misuse (normal wear from testing is fine)
How to start a return
Email us at aurovex.store@gmail.com with your order number and reason for return
Refund Processing
Refunds are processed within 3-5 business days of receiving the returned item. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.
Return Shipping
We cover return shipping costs for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.
Exchanges
We cover return shipping costs for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.
Damaged or Defective items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you, including return shipping.
Questions?
If any questions aren't answered by our FAQ, email us at